Have not purchased anything here, but in terms of browsing, this place is great. Huge selection of every type of camper, and almost all of them are unlocked so you can look through on your own without a salesperson following you around. Sales people were not pushy, left us alone when we said we were just looking around.
I will add some good comments too since my entire experience was not negative - To purchase the unit was quick and so was the equipment added to my vehicle. The demo person was great as well. The store inside has a bunch of items at decent prices (even compared to amazon).
If you buy an RV here I hope you have a different place to have it serviced. We bought one this year and are happy with the camper 100% and the sales folks, finance folks tried to sucker us into some shady deals but we said we where not interested and then they called us back with a normal offer, but its been over 5 weeks and no one ever gets a hold of you in the service department. I have called "Robin" a few times a week after week 3 since I did not hear anything and when I finally got a hold of her, she had no status for me at all. you get the endless sent to voicemail game they play. I spoke with the service rep who came out to write the service report and he even said its hard to get calls back. I hope no one gets stuck with the extended warranty (which I am glad we did not purchase) as you will be stuck here if you choose Jayco since its the only one around that services them. I thought based on the facility that it would be great but shame on me for not reading all the service horror stories. Ill update this post once we finally get our issue resolved. buyer beware!
My wife and I purchased a new 2018 travel trailer. We love it!!! From the Mike in sales being able to tale the time to show us what we wanted rather than what other places show you what they want to sell. To Mike in finance who made our transaction smooth. He had informed us on the warranties along with the extended warranties. Then when I went to pick it up, Dave had given me the tour of the trailer. He showed me everything that I needed to know. He also helped with questions I had if I didn't understand something. Then when I got it home, I noticed my electric jack didn't operate. I called and the next day they sent Bob in service to my house and he had it fixed in no time. Everyone I dealt with were very professional and very informative on issues I didn't understand. I'm glad we chose Albany RV when we finally decided to buy our first camper.
Good selection of every type of camper. Sales staff are friendly but not too pushy and let you walk around and explore on your own. All campers seemed to be unlocked except for a small handful which I assume means those were recently sold.
Update: my top of the line luxury toy hauler has been out of service since July 22 with the slide falling out of it.... it took Albany RV 5 weeks to just come look at it! So much for my camping season!
If you just want a camper the prices are decent, just hope you never need service.
Buying the 2017 toy hauler was the easy part... have had it for 6 months and have had issues enough to not be able to use it for 4 of those months! Had to cancel 3 trips so far! Now it's once again out of service and they can't even look at it for a month! The worst customer service I have ever experienced AND I have the super duper extra warranty!! It's not necessarily the people but the system they have in place is extremely overwhelmed! No replies to emails about issues etc... all I wish for is what I paid a fair price for and a unit that's usable!!! Do yourself a favor and go somewhere else I will for my next one!
Albany Rv is a US Car Dealer based in Latham, New York. Albany Rv is located at 48 Rensselaer Ave, Latham, NY 12110, USA.
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